Question 1

What's included in every plan?

Accepted Answer

Everything — regardless of which plan you choose. Unlimited secure storage, family access controls, emergency access protocols, healthcare directives, digital will, legacy video messages, password manager, SOC 2 Type II security, and 24/7 emergency support. The only difference between plans is the billing period and the discount you receive for committing longer.

Question 2

How does the 3-year and 5-year billing work?

Accepted Answer

You pay upfront for the full term at a discounted rate — $670 for 2 years (saving $62/year vs annual) or $930 for 3 years (saving $87/year vs annual). At the end of each term, your plan automatically renews at the same rate so your family's protection never lapses.

Question 3

What is the Lifetime plan?

Accepted Answer

A single one-time payment of $2,997 gives you permanent access to Custodium Vault — no renewals, no future billing, ever. It's the highest-value option for anyone who wants to protect their legacy once and never think about it again. At $397/year, lifetime pays for itself in under 8 years.

Question 4

Can I cancel or get a refund?

Accepted Answer

Annual plans can be cancelled anytime — your access continues until the end of your paid year. All plans include a 30-day money-back guarantee, no questions asked. Multi-year and lifetime plans are non-refundable after the 30-day window.

Question 5

Who can access my documents?

Accepted Answer

Only you — and the people you explicitly invite. You set granular, role-based permissions for each family member, executor, or advisor. You control exactly what each person can see and when.

Question 6

What happens in an emergency?

Accepted Answer

You configure emergency access protocols in advance — including time-delayed triggers and verification steps — so your loved ones can reach critical information when they need it most. Our 24/7 support team is also available to assist your family directly.

Protect Your Legacy. Your Terms.

Everything included. Always.

Questions, answered

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