Question 1

What is Custodium Vault?

Accepted Answer

Custodium Vault is a secure digital legacy platform that helps you organize your most important documents, digital assets, and end-of-life wishes in one place — and ensures your family can access them when it matters most. Think of it as a secure vault for everything your loved ones need to know.

Question 2

Who is Custodium Vault for?

Accepted Answer

Anyone who wants to protect their family from unnecessary stress, confusion, or legal complications after a health crisis or death. Whether you're planning proactively, responding to a recent health scare, or helping an aging parent get organized, Custodium Vault adapts to your situation.

Question 3

How long does it take to set up?

Accepted Answer

Most members complete their initial setup in under an hour. Our guided checklists walk you through each category — documents, digital assets, contacts, and emergency instructions — so you always know what to do next. You can also start with the most critical items and add more over time.

Question 4

Is Custodium Vault a replacement for a will or an attorney?

Accepted Answer

No — and we'd never claim otherwise. Custodium Vault is where you store and share the documents your attorney helps you create. It complements your legal planning by making sure those documents are actually accessible when your family needs them. Many estate planning attorneys recommend it alongside their services.

Question 5

What devices can I use?

Accepted Answer

Custodium Vault works on any device with a web browser — desktop, laptop, tablet, or smartphone. We support iOS and Android for mobile access, so your vault is always with you.

Question 6

What can I store in my vault?

Accepted Answer

Almost anything important. Common items include wills, trusts, powers of attorney, healthcare directives, insurance policies, property deeds, financial account details, password lists, digital asset inventories, personal messages to loved ones, and family history records. If it matters to your family, it belongs in your vault.

Question 7

How much storage do I get?

Accepted Answer

The Essential plan includes 10 GB of secure storage — enough for thousands of documents. The Family and Legacy plans include unlimited storage so you never have to worry about running out of space.

Question 8

Is this different from storing documents in Dropbox or Google Drive?

Accepted Answer

Yes, significantly. General cloud storage is designed for file sharing, not legacy planning. Custodium Vault adds role-based family access controls, emergency access protocols, guided estate planning tools, and zero-knowledge encryption — meaning even we cannot see your files. It's purpose-built for exactly this situation.

Question 9

Can I update my documents after uploading them?

Accepted Answer

Yes. You can update, replace, or remove documents at any time. We recommend reviewing your vault at least once a year and after any major life event — marriage, divorce, a new child, a property purchase, or a change in health.

Question 10

How do I give my family access?

Accepted Answer

You invite trusted family members, executors, or advisors directly from your vault. Each person receives a secure invitation and gets their own login — you never need to share your password. You control exactly what each person can see.

Question 11

Can I control what different people see?

Accepted Answer

Yes. Custodium Vault uses role-based access controls, so you can give your executor full access, your adult children access to specific documents, and your attorney access to only the legal files. No one sees more than you choose to share.

Question 12

Can family members edit my documents?

Accepted Answer

No. People you invite have read-only access — they can view and download your documents, but only you can make changes to your vault.

Question 13

What happens in an emergency?

Accepted Answer

You configure emergency access protocols in advance — including time-delayed triggers and verification steps — so your designated contacts can reach critical information when they need it. Our 24/7 emergency support team is also available to assist your family.

Question 14

What happens to my vault when I pass away?

Accepted Answer

Your designated family members and executor retain access to everything you've shared with them. Because you've set permissions in advance, there's no waiting, no guesswork, and no court order required to access the documents your family needs to act.

Question 15

How secure is my information?

Accepted Answer

Your data is protected with AES-256 military-grade encryption and a zero-knowledge architecture — meaning your files are encrypted on your device before they ever reach our servers. We are HIPAA compliant, SOC 2 Type II certified, and GDPR ready.

Question 16

Can Custodium Vault employees see my documents?

Accepted Answer

No. Our zero-knowledge encryption model means your files are encrypted with a key only you hold. Even our own team cannot access, read, or view your documents. Your privacy is architectural, not just a policy.

Question 17

Should I share my password with family members?

Accepted Answer

Never. Always use the built-in invitation system to grant access. This protects your account security and ensures each person's access can be managed or revoked independently without changing your password.

Question 18

What happens if I forget my password?

Accepted Answer

You can reset your password securely through your verified email address. We recommend storing your account recovery details in a trusted location — such as with your attorney — and noting them in your vault's emergency instructions.

Question 19

How many times is my data encrypted?

Accepted Answer

Your data is encrypted multiple times before it ever reaches our database. We apply encryption at the application layer when you upload a file, again at the database layer, and then at rest on the storage infrastructure. Even in the event of a server breach, your content remains completely unreadable without your credentials.

Question 20

What if my username and password are stolen?

Accepted Answer

Multi-factor authentication (MFA) and device fingerprinting mean that stolen credentials alone are not enough to access your vault. Every new login from an unrecognised device is flagged and requires additional verification. You will receive an immediate alert any time a sign-in occurs.

Question 21

How often is my data backed up?

Accepted Answer

Your vault data is backed up multiple times per day to geographically separate data centres. In the unlikely event of an infrastructure failure, your information can be restored quickly with minimal data loss.

Question 22

Where is my data physically stored?

Accepted Answer

By default, all data is stored on servers located in the United States. We do not transfer your personal information across international borders without your knowledge. Geo-redundant backups ensure your data remains accessible even if a single data centre experiences an outage.

Question 23

What happens if Custodium Vault experiences a security breach?

Accepted Answer

Because of our zero-knowledge, multi-layer encryption architecture, a breach at the infrastructure level would not expose your readable content — everything stored is encrypted. In the event of any incident affecting your account, we will notify you within 72 hours, explain what occurred, and detail the steps we are taking to remediate it.

Question 24

Are you independently audited?

Accepted Answer

Yes. We hold SOC 2 Type II certification, which means our security controls are reviewed and verified by an independent third-party CPA firm every year. This is the gold standard for cloud security — it proves not just that our policies exist, but that we follow them consistently over time. You can request a copy of our most recent report by contacting us.

Question 25

What does membership cost?

Accepted Answer

Custodium Vault starts at $397 per year. You can also lock in a lower rate by committing for longer — 2 years at $670 (saving $62/year) or 3 years at $930 (saving $87/year). For the ultimate protection, a one-time Lifetime plan is available for $2,997. Every plan includes the full feature set — unlimited storage, family access, emergency protocols, healthcare directives, legacy video messages, and 24/7 support.

Question 26

Is there a contract or commitment?

Accepted Answer

No. All plans are month-to-month with no long-term contracts or cancellation fees. You can upgrade, downgrade, or cancel at any time from your account settings.

Question 27

Do you offer plans for law firms or financial advisors?

Accepted Answer

Yes. We provide bulk licensing and white-label solutions for estate planning attorneys, financial advisory practices, and healthcare organizations. Visit our Affiliate Program page or contact us to learn more.

Question 28

What happens to my documents if I cancel?

Accepted Answer

You'll have a grace period to download your files before your vault is closed. We strongly recommend exporting a backup of your documents before canceling, and we'll remind you to do so.

Questions, Answered

Getting Started

Getting Started

Documents & Storage

Family Access & Sharing

Security & Privacy

Pricing & Account

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